Click to chat with us! Our team is here to help right away. 💬

Need more help with your order? Have additional questions? 

Email us anytime — our Customer Service team is always happy to assist. ☺️

Prefer to call us? 

Reach our Customer Service team by phone. We’re happy to help with your order or any questions you have! ♥️

Madam Sew

<p id="isPasted">At the moment, we only ship within the US. We know many of our international customers would love access to our sewing and quilting tools, and we truly appreciate your interest.&#xA0;</p><p>Expanding shipping options is something we hope to explore in the future!</p>

At the moment, we only ship within the US. We know many of our international customers would love access to our sewing and quilting tools, and we truly appreciate your interest. Expanding shipping options is something we hope to explore in the future

Do you ship internationally?

Shipping and Delivery

Shipping Information

How do I track my order?

What are your shipping costs?

Why do I need a shipping protection?

Do you offer expedited shipping?

Where is my order coming from?

How do I check the status of my order?

How do I cancel my order?

When will I receive my order?

I didn’t get a confirmation email after placing my order.

Order Status

Return and Refund Policy

Where do I submit my return request?

I've already returned my products, how do I get my refund?

Returns and Refunds

How do I apply a discount to my order?

How do I resolve issues with promotional pricing not reflecting on my order?

Promotions and Discounts

What payment methods do you accept?

Payment and Billing

Who can place wholesale/bulk orders?

Are there special prices or discounts for wholesale? What’s the MOQ?

What payment methods do you accept for wholesale orders?

How long does shipping take?

Wholesale

I'm interested in influencer and collab opportunities, who should I contact?

Collaborations

My order was marked delivered but it’s not here.

I’m missing item(s) from my order.

The product/package I received is damaged/defective.

I received the wrong item. What should I do?

How can I change the delivery address for my order?

Do you ship internationally?Updated 2 months ago