I’m missing item(s) from my order.Updated 2 months ago

We’re so sorry to hear that something was missing from your order. Don’t worry, we’ll make sure it’s taken care of right away.

Here’s what you need to do:

1. Check the package carefully. Sometimes smaller items are tucked inside boxes, pouches, or folded packaging.
2. Review your order confirmation. A few items may ship separately, so it’s worth checking if another package is still on the way.
3. Contact our support team. If the item is still missing, please email us at [email protected] and include:
   • Your order number
   • The name or photo of the missing item
   • A photo of the package and packing slip, if available

Once we have those details, our team will investigate and make it right. We truly appreciate your patience and understanding, and we’ll do everything we can to resolve this for you promptly.