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Madam Sew

Everything you need to know about how your order ships, how long delivery takes, and how to track your package with ease.

Shipping and Delivery

Get help with tracking your order and understanding delivery updates.

Order Status

Looking to return or exchange an item? Here you’ll find everything you need to know about our return and refund process.

Returns and Refunds

Learn how to apply discount codes, check current promotions, and make the most of available offers.

Promotions and Discounts

Have questions about payments or billing? This section guides you through accepted payment options, troubleshooting charges, and anything else related to payment.

Payment and Billing

Learn how to place wholesale orders, inquire about bulk pricing, and explore partnership opportunities with us.

Wholesale

We love partnering with creators and brands who share our passion! Learn how to collaborate with us and bring creative ideas to life.

Collaborations

If no one was home at the time of delivery, the carrier may have left the package in a safe location.Please take a moment to:1. Check around your home. Look near doors, porches, mailboxes, or hidden spots where the carrier might have placed it for sa

My order was marked delivered but it’s not here.

We’re so sorry to hear that something was missing from your order. Don’t worry, we’ll make sure it’s taken care of right away. Here’s what you need to do:. Once we have those details, our team will investigate and make it right. We truly appreciate y

We&#x2019;re so sorry to hear that something was missing from your order. Don&#x2019;t worry, we&#x2019;ll make sure it&#x2019;s taken care of right away.Here&#x2019;s what you need to do:<ol><li style="font-size: 16px;">Check the package carefully. Sometimes smaller items are tucked inside boxes, pouches, or folded packaging.</li><li style="font-size: 16px;">Review your order confirmation. A few items may ship separately, so it&#x2019;s worth checking if another package is still on the way.</li><li style="font-size: 16px;">Contact our support team.&#xA0;If the item is still missing, please email us at <a data-fr-linked="true" href="mailto:hello@madamsew.com">hello@madamsew.com</a> and include:<ul style="list-style-type: disc; font-size: initial;"><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">The name or photo&#xA0;of the missing item</li><li style="font-size: 16px;">A photo of the package and packing slip, if available</li></ul></li></ol>Once we have those details, our team will investigate and make it right. We truly appreciate your patience and understanding, and we&#x2019;ll do everything we can to resolve this for you promptly.

I’m missing item(s) from my order.

We're sorry to hear that your order arrived damaged. No worries, we’ll help you fix it!. Here’s what you need to do:. 1. Take a few photos of the damaged or defective item and the packaging it came in.2. Write a short description of what happened or

We&apos;re sorry to hear that your order arrived damaged. No worries, we&#x2019;ll help you fix it!Here&#x2019;s what you need to do:1. Take a few photos of the damaged or defective item and the packaging it came in. 2. Write a short description of what happened or what you noticed. 3. Send us an email at <a data-fr-linked="true" href="mailto:hello@madamsew.com">hello@madamsew.com</a> along with your order details.Once we have your information, our team will review the issue and help you with the next steps. Thank you for your patience!

The product/package I received is damaged/defective.

We’re so sorry that you received the wrong item! Don’t worry, we’ll help make it right.Please contact us via chat, phone at 1-844-284-5336, or email at hello@madamsew.com and include the following details:• Your order number• A photo of the item you

I received the wrong item. What should I do?

To change the delivery address for an order, please ensure that you update your address before completing the purchase process. Once an order has been shipped, we cannot modify the destination address. If your package has already been shipped to the

To change the delivery address for an order, please ensure that you update your address before completing the purchase process. Once an order has been shipped, we cannot modify the destination address. If your package has already been shipped to the wrong address, we suggest coordinating with the recipient or arranging for the package to be returned to us for re-shipment. Keep your address details up to date in your account settings to prevent such issues in the future.&#xA0;