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We&apos;re sorry to hear that your order arrived damaged. No worries, we&#x2019;ll help you fix it!Here&#x2019;s what you need to do:1. Take a few photos of the damaged or defective item and the packaging it came in. 2. Write a short description of what happened or what you noticed. 3. Send us an email at <a data-fr-linked="true" href="mailto:hello@madamsew.com">hello@madamsew.com</a> along with your order details.Once we have your information, our team will review the issue and help you with the next steps. Thank you for your patience!

We're sorry to hear that your order arrived damaged. No worries, we’ll help you fix it!. Here’s what you need to do:. 1. Take a few photos of the damaged or defective item and the packaging it came in.2. Write a short description of what happened or

The product/package I received is damaged/defective.

Shipping Information

Do you ship internationally?

How do I track my order?

What are your shipping costs?

Why do I need a shipping protection?

Do you offer expedited shipping?

Where is my order coming from?

Shipping and Delivery

How do I check the status of my order?

How do I cancel my order?

When will I receive my order?

I didn’t get a confirmation email after placing my order.

Order Status

Return and Refund Policy

Where do I submit my return request?

I've already returned my products, how do I get my refund?

Returns and Refunds

How do I apply a discount to my order?

How do I resolve issues with promotional pricing not reflecting on my order?

Promotions and Discounts

What payment methods do you accept?

Payment and Billing

Who can place wholesale/bulk orders?

Are there special prices or discounts for wholesale? What’s the MOQ?

What payment methods do you accept for wholesale orders?

How long does shipping take?

Wholesale

I'm interested in influencer and collab opportunities, who should I contact?

Collaborations

My order was marked delivered but it’s not here.

I’m missing item(s) from my order.

I received the wrong item. What should I do?

How can I change the delivery address for my order?

The product/package I received is damaged/defective.Updated 2 months ago