Click to chat with us! Our team is here to help right away. 💬

Need more help with your order? Have additional questions? 

Email us anytime — our Customer Service team is always happy to assist. ☺️

Prefer to call us? 

Reach our Customer Service team by phone. We’re happy to help with your order or any questions you have! ♥️

Madam Sew

<p id="isPasted">If the promotional price from an email is not appearing at checkout, ensure you are clicking through the correct links in the promotional email, and try refreshing the website.&#xA0;</p><p>If the issue persists, please contact our customer support with screenshots or details of the promotion for further assistance in applying the correct pricing to your order.</p>

If the promotional price from an email is not appearing at checkout, ensure you are clicking through the correct links in the promotional email, and try refreshing the website. If the issue persists, please contact our customer support with screensho

How do I resolve issues with promotional pricing not reflecting on my order?

Promotions and Discounts

Shipping Information

Do you ship internationally?

How do I track my order?

What are your shipping costs?

Why do I need a shipping protection?

Do you offer expedited shipping?

Where is my order coming from?

Shipping and Delivery

How do I check the status of my order?

How do I cancel my order?

When will I receive my order?

I didn’t get a confirmation email after placing my order.

Order Status

Return and Refund Policy

Where do I submit my return request?

I've already returned my products, how do I get my refund?

Returns and Refunds

How do I apply a discount to my order?

What payment methods do you accept?

Payment and Billing

Who can place wholesale/bulk orders?

Are there special prices or discounts for wholesale? What’s the MOQ?

What payment methods do you accept for wholesale orders?

How long does shipping take?

Wholesale

I'm interested in influencer and collab opportunities, who should I contact?

Collaborations

My order was marked delivered but it’s not here.

I’m missing item(s) from my order.

The product/package I received is damaged/defective.

I received the wrong item. What should I do?

How can I change the delivery address for my order?

How do I resolve issues with promotional pricing not reflecting on my order?Updated 2 months ago