To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

To apply a promo or discount code:<ul><li>Proceed to checkout and enter your code in the&#xA0;Discount Code or Gift Card field.</li><li>Click Apply to see your new total before finalizing your order.</li><li>Only one code can be used per order.</li></ul>If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply a discount to my order?

If the promotional price from an email is not appearing at checkout, ensure you are clicking through the correct links in the promotional email, and try refreshing the website. If the issue persists, please contact our customer support with screensho

If the promotional price from an email is not appearing at checkout, ensure you are clicking through the correct links in the promotional email, and try refreshing the website.&#xA0;If the issue persists, please contact our customer support with screenshots or details of the promotion for further assistance in applying the correct pricing to your order.

How do I resolve issues with promotional pricing not reflecting on my order?

Click to chat with us! Our team is here to help right away. 💬

Need more help with your order? Have additional questions? 

Email us anytime — our Customer Service team is always happy to assist. ☺️

Prefer to call us? 

Reach our Customer Service team by phone. We’re happy to help with your order or any questions you have! ♥️

Madam Sew

Learn how to apply discount codes, check current promotions, and make the most of available offers.

Promotions and Discounts

Shipping Information

Do you ship internationally?

How do I track my order?

What are your shipping costs?

Why do I need a shipping protection?

Do you offer expedited shipping?

Where is my order coming from?

Shipping and Delivery

How do I check the status of my order?

How do I cancel my order?

When will I receive my order?

I didn’t get a confirmation email after placing my order.

Order Status

Return and Refund Policy

Where do I submit my return request?

I've already returned my products, how do I get my refund?

Returns and Refunds

What payment methods do you accept?

Payment and Billing

Who can place wholesale/bulk orders?

Are there special prices or discounts for wholesale? What’s the MOQ?

What payment methods do you accept for wholesale orders?

How long does shipping take?

Wholesale

I'm interested in influencer and collab opportunities, who should I contact?

Collaborations

My order was marked delivered but it’s not here.

I’m missing item(s) from my order.

The product/package I received is damaged/defective.

I received the wrong item. What should I do?

How can I change the delivery address for my order?